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Store Policies

Stock Displays Ordering Information

  • Most stock items will ship within 24-48 hours of order placement.
  • Minimum blank stock inventory purchase is $25.00.
  • Our orders ship via Fed Ex (delivery in 1-6 business days)

Online Payment Options:

We accept Visa, MasterCard, American Express, Discover, and Paypal only.

 

Custom Orders:

Custom Imprinted orders are prepaid before production can proceed.  Contact Customer Service for pricing, requirements and production times. 1st Article production samples require written approval prior to beginning production.  One Paper Proof per order is required and is provided at no charge before imprinting production can begin.  Signature Art Proof approvals are required and indicate customer accepts full responsibility for accuracy of imprint.  ** Any changes to original Art Proof other than sizing, as provided will result in New Art Proof Charge of $20.00 per additional proof.

Production Times On Printed Orders:

Standard production times on imprinted items are approximately 10-15 working days from Art Approval.  Please contact Customer Service for additional details.

 Over/Under-Runs

Up to 5% variance may be shipped on custom and/or imprinted orders.  Exact quantities are subject to 5% surcharge.  Over-Runs are shipped with the order.

Cancellation:

Orders where production has begun are subject to cancellation fees and reasonable charges for material and labor.  If there is a deposit on account, charges will be posted against that balance and any credit balance refunded. If a debit balance occurs, it will be due and payable upon receipt.

Damages:

  • Open and inspect all packages for damage immediately upon delivery.
  • From time to time products are damaged during storage and delivery.  We will work to ensure that you get the quality display you ordered.
  • Product is guaranteed against damage or breakage to original destination only.
  • Claims for damages MUST be made within 10 days of receipt of goods.  Claims after the 10 day period will not be considered. Proof of damage must be provided with images of product damage and original packing cartons displaying shipping labels.  Email photos to info@buyacrylicdisplays.com
  • UPS/Fed Ex will only ship replacements using the level of service on the original order.  UPS/FedEx will not expedite your replacements unless you expedited shipping on your original order.  

Return Policy:

  • Requests for returns on stock items must be made within 10 days of delivery.
  • Once a claim has been made, products must be received within 30 days of receipt. Credit will NOT be issued on products returned after 30 days.
  • Custom and Imprinted items are NOT eligible for return.
  • All returns are subject to a 15% restocking fee of product value.
  • All products must be returned unused and in its original carton and packing.
  • Return merchandise received damaged will not be credited.
  • Refunds will be issued in the original form of payment for actual price paid, including any applicable sales tax.
  • Customer is responsible for the initial shipping cost and all return shipping costs. 
  • Buy Acrylic Displays will only refund shipping/freight charges If the wrong item or if the item sent was damaged during transit.
  • All returns must have an approved RMA number.

To ensure that we process your return correctly, please follow the procedures outlined below when returning your merchandise:

  • Contact Customer Service at (877) 381-2673 and request an RMA number.
  • Do not attempt to return product until an approved RMA form has been issued.
  • Pack and seal all products to be returned or exchanged securely, in the original packaging, along with copies of the original packing slip and RMA number.
  • Clearly write/label the shipment with the assigned RMA number.
  • Freight Returns will not be accepted without a valid RMA number clearly marked on the outside of the package.
  • Please allow 15 days from the date we receive the return for investigation and credit where due.
  • Ship your Return/Exchange prepaid—Please call for a shipping address for returns.  

Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you select a shipping method that provides a tracking or confirmation of delivery option and that you insure your package for the purchase price of the merchandise before sending it back to us.  These options will provide you with added protection since Buy Acrylic Displays will not be responsible for products lost or damaged during their return shipment.

 

Please contact Customer Service at (877) 381-2673 for any questions or concerns, 9:00 am to 4:00 pm EST Monday thru Friday, or contact us online at info@buyacrylicdisplays.com 

 

Specials

We offer a variety of specials on a monthly basis.  Please check our home page for current specials.  All orders must be placed online to receive the discount/special.

Checks:

If you would like to prepay by Check, please call us at 877-381-2673 for mailing instructions.